These Terms of Service ("Terms") govern your access to and use of Shoperchat(the "Service") — our AI-powered chat commerce and social media management platform, including the website, web applications, embeddable chat widgets, APIs, and related features. By creating an account or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind that entity.

1. Accounts & workspaces

To use most features you must create an account and a workspace. You are responsible for keeping your credentials secure, for all activity under your account, and for ensuring teammates you invite comply with these Terms. Workspace admins control roles, permissions, and integrations within their workspace.

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service.

2. Subscriptions, billing & trials

Paid plans are billed in advance on a recurring basis (monthly or annually) at the price shown at checkout.
Subscriptions renew automatically until cancelled. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.
Fees are non-refundable except where required by law. Free trials, when offered, convert to paid plans automatically unless cancelled before the trial ends.
We may change pricing or plan features with reasonable advance notice. Changes take effect at the start of your next billing period.
You are responsible for any taxes that apply to your purchase, in addition to the listed price.
Usage-based fees (for example, AI generations, message volume, or storage above your plan limits) are billed according to the metering on your account.

3. Your content & data

You retain all rights to the content you upload or create in the Service — including conversations, contacts, designs, posts, landing pages, knowledge-base articles, brand kits, and media (collectively, "Customer Content"). You grant us a limited, worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Content solely to operate and improve the Service for you.

You are responsible for the legality and accuracy of Customer Content and for obtaining all consents required to send messages or sync data through connected channels and marketplaces.

4. Acceptable use

You agree not to use the Service to:

Send spam, unsolicited messages, or content that violates applicable anti-spam, telemarketing, or messaging laws (for example, GDPR, CAN-SPAM, TCPA) or the terms of any connected channel (Meta, Google, Shopify, Walmart, eBay, Amazon, and similar).
Send or store unlawful, infringing, defamatory, harassing, deceptive, or harmful content, or content that exploits minors.
Attempt to access accounts, data, or systems you are not authorized to access; reverse engineer the Service; or circumvent rate limits, security, or billing controls.
Use the Service to develop a competing product, scrape it at scale, or resell access without our written permission.
Use AI features to generate content that is misleading, impersonates real people without consent, or violates intellectual property rights.
Interfere with the operation of the Service or upload malware, exploits, or harmful code.

We may suspend or terminate accounts that violate these rules, and we may remove content that we reasonably believe is unlawful or harmful.

5. Third-party channels & marketplaces

The Service connects to platforms operated by third parties — including Meta (WhatsApp, Instagram, Messenger), Google, Shopify, Walmart, eBay, Amazon, payment processors, and AI model providers. Your use of those platforms is subject to their own terms and policies, which you agree to follow. We are not responsible for the availability, accuracy, or behavior of third-party services, and we may need to change or discontinue integrations if the underlying platform changes.

6. AI features

The Service includes AI-assisted features such as design generation, brand-voice tuning, conversation suggestions, and reports. AI output is generated probabilistically and may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing AI-generated output before publishing, sending, or relying on it. Subject to your rights under applicable law and our agreements with model providers, we do not use your Customer Content to train public AI models.

7. Our intellectual property

The Service, including its software, design, branding, and documentation, is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Feedback you provide about the Service may be used by us without restriction.

8. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information. By using the Service, you consent to those practices.

9. Suspension & termination

You may stop using the Service at any time and cancel your subscription from billing settings. We may suspend or terminate your access if you breach these Terms, fail to pay fees when due, or if we are required to do so by law. On termination, your right to use the Service ends; we will make Customer Content available for export for a reasonable period before deletion, unless prohibited by law.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, or accuracy of AI output. We do not guarantee that messages sent through third-party channels will be delivered or that integrations will remain available.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability for any claim arising out of or relating to the Service will not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow these limitations; in those cases, our liability is limited to the smallest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Service, your violation of these Terms, or your violation of applicable law or third-party rights.

13. Changes to the Service & to these Terms

We continuously improve the Service and may add, change, or remove features. We may also update these Terms from time to time. Material changes will be communicated via the Service or by email; continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which we are established, without regard to conflict-of-laws rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Miscellaneous

These Terms, together with the Privacy Policy and any plan- specific terms, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition, or sale of assets.

16. Contact us

Questions about these Terms? Reach out via our contact page and we will get back to you.